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We accept returns within 10 days of delivery. To be eligible for a return:​

Your item must be unused, unopened, and in the same condition that you received it.

It must be in the original packaging.

Proof of purchase is required.

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​Due to hygiene concerns, we cannot accept returns on used grooming products (e.g., oils, balms, or brushes that have been opened or used).​ Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

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If approved, your refund will be processed to your original method of payment within 5–10 business days.

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Shipping costs are non-refundable.

​ Non-Returnable Items​

Gift cards

Sale or clearance items

Opened grooming products (due to hygiene reasons).

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Exchanges: 

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We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@billyjoesbeard.com with your order number and details.

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Questions

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Need help? Contact us at support@billyjoesbeard.com and we'll get back to you within 1–2 business days.

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